🛡️ Safe & Responsible Gaming

r1111's commitment to responsible gaming

Gaming should always be a source of enjoyment — r1111 gives you the tools to set your own limits, take breaks, and get support whenever you need it.

Our Commitment

Knowing your limits makes gaming truly enjoyable.

r1111 believes online gaming should be a healthy form of entertainment — never a source of stress or financial hardship. We place the safety of every player in Bangladesh at the highest priority. On this page you will find out how to stay in control of your gaming, when to draw the line, and where to get help if you need it.

The minimum age to access r1111 is 21. We take a firm stance against minors opening accounts or gambling. Please be mindful that underage members of your household cannot access your account.

Responsible gaming is not just about wins and losses — it is a way of life connected to your mental wellbeing, your family, and your financial security. r1111 is committed to helping you maintain that balance.

Our Protection Tools

Use the tools available at r1111 to keep your gaming safe.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and a waiting period applies before the limit can be increased.

Loss Limit

Decide in advance how much you are willing to lose over a given period. When you reach the set limit, r1111 will automatically alert you.

Session Time-Out

Choose how many hours you want to play in one sitting. Once that time is up, the session ends automatically, helping to prevent excessive play.

Cooling-Off Break

Take a voluntary break of between 1 day and 6 weeks. During this period no bets or deposits can be placed on your account, but you can still withdraw any funds you have.

Self-Exclusion

If you are facing a long-term problem, you can suspend or permanently close your account yourself. Any attempt to open a new account while self-exclusion is active will be blocked.

Reality Check

At set intervals a pop-up message will remind you how long you have been playing and how much you have won or lost — helpful for making informed decisions.

How to Set Limits

After logging in to your r1111 account, you can set your gaming limits in just a few steps. The process is simple, quick, and can be done from any device.

01

Log In to Your Account

Go to the r1111 Login page and enter your ID and password to access your account.

02

Open Account Settings

Click the profile icon in the top right and go to the "Responsible Gaming" menu.

03

Choose Your Preferred Limit

Select whichever feature you need — deposit limit, loss limit, session time, or self-exclusion.

04

Confirm

Enter the value and press the confirm button. Changes take effect immediately. You can also contact the support team if you need help.

Warning Signs

If you notice the following signs, it is important to take a break and seek support.

Spending Beyond Your Budget

If you find yourself unable to cover everyday expenses or are borrowing money to gamble, that is an important signal.

Playing to Win Back Lost Money

"Chasing losses" — placing larger bets after a loss to try to recover the money — is a dangerous habit.

Emotional Distress

If you feel restless, irritable, or anxious when you cannot play, or if you are using gaming as an escape, please seek help.

Strain on Relationships

If family or friends are criticising your gambling or your relationships are being affected, pay attention rather than dismissing it.

Losing Track of Time

Sitting and playing for hours on end and feeling unable to stop is a major warning sign.

Ask Yourself

If any of the following apply to you, consider seeking support.

Am I spending more than my set budget?
Am I hiding my gaming from family and friends?
Do I feel compelled to win back money I have lost?
Am I putting gaming ahead of work, sleep, or family responsibilities?
Am I gambling with borrowed money or by dipping into my savings?
Have I tried to stop gaming but been unable to?

If the answer to any of the above questions is "yes", contact the r1111 support team — we are ready to help you without judgment and in complete confidence.

21+ Age Verification & Minor Protection

r1111 strictly permits only individuals aged 21 or above to operate an account. Age is verified at the time of registration. In cases of doubt, identification may be requested at any time.

If underage members of your household also use your device or account, keep your password and login details secure. If you suspect a minor has accessed r1111, notify our support team immediately.

For Adults Only

Strictly prohibited for those under 21

Use parental filter software to prevent minors from accessing online gaming. Ensuring your child learns responsible digital habits is an important responsibility for parents.

Support & Contact

The r1111 support team is always here for you, whatever you need.

r1111 Support Centre

24/7 Live Chat Get instant support in Bengali and English — any day, any time.
Email Support [email protected] — share your concern with complete confidentiality.
Safe & Confidential Your identity and conversations are kept entirely private. No judgment or criticism.
Fast Account Action Self-exclusion and urgent account closure requests are processed on a priority basis.

Common Q&A

Frequently asked questions about responsible gaming.

Log in to your r1111 account, go to the profile menu, and select the deposit limit option under the "Responsible Gaming" section. You can set a daily, weekly, or monthly limit. Changes take effect immediately. If you need help, contact us via live chat.

Yes. Even while self-exclusion is active, you can still withdraw any funds remaining in your account. The minimum withdrawal amount at r1111 is ৳500 and processing is usually completed within 1 hour. For assistance, write to [email protected].

A session time-out sets a maximum duration for a single gaming session. Once the time is up, you are automatically logged out, but you can log back in the next day. A cooling-off is a longer break — from 1 day up to 6 weeks — during which both playing and depositing are suspended on your account.

If you suspect a minor is using an account on r1111, notify us immediately via live chat or email [email protected]. r1111 treats these matters with the highest priority and takes immediate action.

For a temporary self-exclusion, once the set period has ended you will need to contact the r1111 support team to reactivate your account — it does not happen automatically, so that the decision is made consciously. For a permanent self-exclusion, the account cannot be reactivated.

Alongside the r1111 support team, speaking with professional mental health services and trusted people in your family can help you work through the problem. Let us know your situation in our live chat — we can point you in the right direction.

Enjoy r1111's Gaming World Safely

Set your limits, stay informed, and play with enjoyment. Our support team is always ready for any questions.

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