r1111's Privacy Policy

1 Introduction and Purpose of This Policy

r1111 operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("Policy") applies to all users of the r1111 website and its related services.

We believe your personal information belongs to you. Through this policy, we aim to be fully transparent about what data is collected, why it is collected, and how it is used. By using our services, you agree to the terms of this policy.

This policy applies to all of r1111's online services, the account registration process, financial transactions, and customer support activities. We treat your information with the utmost importance and keep your data secure through SSL encryption and modern data protection measures.

2 What Information We Collect

r1111 collects only the information necessary to provide its services. The categories of data collected are described in detail below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport number (when identity verification is required)
• Username and password chosen by the user

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, Upay account numbers (as needed for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history and transaction amounts
• Payment method and reference numbers

2.3 Technical and Usage Information

• IP address and device type
• Browser type, version, and language settings
• Website browsing history and session duration
• Information collected through cookies and similar tracking technologies
• Gaming activity and preference history

2.4 Communication Information

• Messages exchanged with customer support via live chat or email
• Complaints, suggestions, and feedback
• Documents submitted for identity verification

3 How We Collect Information

r1111 collects your information through the following methods:

3.1 Direct Collection

Information you provide directly during account registration, making a deposit, submitting a withdrawal request, going through identity verification, or contacting customer support is collected directly.

3.2 Automatic Collection

When you visit the r1111 website, technical information is collected automatically. This includes information gathered through cookies, web beacons, and log files. This information is used to improve website performance and personalize the user experience.

3.3 Collection from Third Parties

For the purposes of identity verification and fraud prevention, limited information may sometimes be collected from trusted third-party service providers.

4 Purposes for Using Information

r1111 uses collected information for the following legitimate purposes:

• Service Delivery: Managing accounts, processing financial transactions, and keeping gaming services running.
• Identity Verification: Confirming age (21+) and preventing fraud and money laundering.
• Customer Support: Properly resolving your complaints and questions.
• Security: Detecting suspicious activity and keeping accounts secure.
• Service Improvement: Analyzing user experience to enhance the quality of the platform.
• Responsible Gaming: Identifying unusual playing patterns and providing necessary support.
• Communication: Sending relevant information, policy updates, and important notices.
• Legal Obligations: Retaining information as required to comply with applicable laws and regulations.

r1111 never sells your information to third parties or rents it out for commercial purposes.

5 Data Retention and Security

5.1 Retention Period

Information is retained for as long as your account is active and thereafter for the period required to meet legal obligations. Financial transaction records are generally retained for the statutorily required period.

5.2 Security Measures

r1111 uses various industry-standard technologies and practices to keep your information secure:

• SSL/TLS encryption for all data transmission
• Encrypted storage for sensitive information
• Firewalls and access controls to prevent unauthorized access to servers and databases
• Regular security audits and vulnerability assessments
• Strict data protection training and access restrictions for staff
• 24/7 monitoring for suspicious activity

5.3 Response to a Data Breach

In the event of a data breach, r1111 will immediately investigate and notify affected users as quickly as possible. The relevant authorities will also be informed in accordance with applicable law.

6 Sharing Information with Third Parties

r1111 may share your information with third parties in limited and specific circumstances. The highest level of caution is exercised in such cases:

6.1 Service Providers

Trusted third parties are engaged for core operations such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technology services. These partners receive only the minimum information necessary for the specific task and are required to comply with our privacy standards.

6.2 Legal Obligations

r1111 may be required to disclose information in response to a court order, government directive, or lawful request from a law enforcement agency. In such cases, only the minimum information required by law is provided.

6.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. You will be notified in advance in such circumstances.

7 Cookies and Tracking Technologies

r1111 uses cookies to ensure the proper functioning of the website and to improve your experience. Cookies are small text files stored in your browser.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and the basic functioning of the website. They cannot be disabled.

7.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and other personal preferences.

7.3 Analytical Cookies

These cookies collect information to understand how users interact with r1111. This is used to improve the quality and usability of the platform.

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some services to not function properly.

8 Your Rights

As a user of r1111's services, you have the following rights over your own information:

• Right of Access: The right to request a copy of the information r1111 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (excluding matters subject to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain cases.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to certain types of processing of your information.
• Right to Withdraw Consent: The right to withdraw consent at any time for processing of information collected on the basis of consent.

To exercise these rights, contact us at [email protected]. We will fulfill your request as quickly as possible within the applicable legal limits.

9 Protection of Minors

r1111 provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.

Age is verified during the registration process. If it comes to our attention that a user is a minor, that account will be immediately closed and the associated information will be securely deleted. If a parent or guardian suspects their child is using our platform, please contact [email protected] immediately.

10 International Data Transfers

r1111's servers and technology infrastructure may be located in various places. Data may be transferred internationally during processing. For such transfers, r1111 ensures that appropriate safeguards are in place and that data protection standards are no lower than those applicable in Bangladesh.

11 Responsible Gaming and Data

r1111 is committed to responsible gaming. To this end, we monitor data on user gaming behavior in order to identify problematic playing patterns. This information is used solely for the user's wellbeing.

You can learn more about our self-exclusion and limit-setting options on the responsible gaming page. These options help you keep your gaming under control.

12 Policy Changes and Updates

r1111 may update this privacy policy from time to time. After any changes, the new version will be published on this page. Registered users will be notified by email of significant changes.

Continued use of our services after a policy change will be considered as your agreement to the terms of the new policy. You are therefore advised to visit this page periodically.

13 Links to Other Pages

The r1111 website may contain links to internal pages. This policy applies only to the r1111 platform. When transacting through third-party services (such as when using the bKash or Nagad app), the privacy policy of those services will apply — r1111 is not responsible for them.

14 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact r1111's dedicated support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the website

Our support team provides service in both Bengali and English. We will give proper consideration to any privacy-related request you make.